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Continue ShoppingFAQ
Order & Shipping
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location, typically 5–12 business days for standard shipping.
es, we ship worldwide. International shipping rates and delivery times will be calculated at checkout.
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Also you can track your order here.
Payments
We accept all major credit/debit cards, PayPal, After Pay, Apple Pay, Google Pay, and other secure payment options.
Yes, our store uses SSL encryption to ensure your personal and payment information is 100% secure.
Products
Most of our jewellery is nickel-free and safe for sensitive skin. Product details mention material specifications for each item.
Yes, many popular items are restocked. You can sign up for restock notifications on the product page.
Keep accessories dry, avoid contact with perfumes/lotions, and store them in a cool, dry place to extend their life.
Returns & Exchanges
We accept returns within 7 days of delivery on unused items in original packaging. Earrings and personalised items are non-returnable for hygiene reasons.
Contact our customer support with your order number, and we’ll guide you through the return process.
Customer Support
You can reach us via email at [support@bitsnbobs.com.au] or through the contact form on our website. We usually reply within 24 hours.